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The ISTQB CT-UT certification exam is one of the best certification exams that offer a unique opportunity to advance beginners or experience a professional career. With the ISTQB Certified Tester Usability Tester CT-UT exam everyone can validate their skills and knowledge easily and quickly. There are other several benefits that you can gain with the ISTQB Certified Tester Usability Tester CT-UT Certification test. The prominent advantages of the CT-UT certification exam are more career opportunities, proven skills, chances of instant promotion, more job roles, and becoming a member of the CT-UT certification community.

ISTQB Certified Tester Usability Tester Sample Questions (Q12-Q17):

NEW QUESTION # 12
A "usability test participant" ...

A. ... can be the organizer of a usability test.
B. ... is a person who observes a usability test.
C. ... helps to set up the system used for the usability test.
D. ... is a representative user who solves typical tasks in a usability test.

Answer: D

Explanation:
A usability test participant is a person selected to represent the target user group and asked to perform specific tasks in a usability test. Their actions, reactions, and feedback help identify usability issues and evaluate the system's effectiveness, efficiency, and user satisfaction. This role is strictly observational and does not involve organizing, observing, or setting up the test. Options A, B, and C describe other roles (e.g., technical support, observers, or moderators). Only option D accurately reflects the definition of a usability test participant.
References:
ISO 9241-210:2019 - Human-Centered Design
Usability.gov: Roles in a Usability Test
Nielsen Norman Group: Recruiting Test Participants
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NEW QUESTION # 13
Why are positive usability findings of high importance? Which of the following statements is wrong?

A. Positive findings are of high importance because they can be used in the report to justify the costs of the test.
B. Positive usability findings should be used to communicate to the development team which features should not be modified or deleted.
C. Positive usability findings allow a better view of the usability of the product.
D. Positive usability findings make it easier to sell the need for correcting usability problems by giving a balanced view.

Answer: A

Explanation:
Positive usability findings play a key role in reinforcing what is working well in the user interface. They help:
A: Build developer confidence and soften criticism when pointing out issues.
C: Provide a complete picture of usability strengths and weaknesses.
D: Inform developers what should remain unchanged during redesign.
However, B is incorrect because justifying usability test costs should not rely solely on positive findings. Cost justification should come from the overall impact of usability on user satisfaction, performance, and business outcomes-not just good results.
References:
Nielsen Norman Group: Communicating Usability Findings
Usability.gov: Best Practices for Usability Reporting
ISO 25062 - Usability Test Report Content
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NEW QUESTION # 14
Which of the following is the best description for a usability test session?

A. A black-box test technique in which test cases are designed to execute usability scenarios.
B. A period of time in which a usability test participant is executing tests, moderated by a moderator and observed by a number of observers.
C. A document specifying a sequence of actions for the execution of a usability test.
D. A test activity specified by the moderator that needs to be accomplished by a usability test participant within a given period of time.

Answer: B

Explanation:
A usability test session is a controlled period during which a test participant performs tasks using the system under test while being observed by a moderator and sometimes additional stakeholders or observers. The goal is to understand how users interact with the interface and identify usability problems. Option A describes an individual task, not the whole session. Option C refers to a test plan or test script, and Option D describes a test technique rather than a usability session. Thus, option B provides the most accurate and comprehensive definition.
References:
ISO 25062:2006 - Common Industry Format (CIF)
Nielsen Norman Group: Usability Testing 101
Usability.gov: Usability Test Sessions
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NEW QUESTION # 15
A large customer complained that a business application developed by your company sometimes transfers the wrong amount of money to clients, although there are no complaints of the actual users. The expected amount differs from the actually transferred amount by a factor of 10 or 100. After analyzing the log files, you found out that the application itself works fine. The problem seems to be caused by confusing text fields and labels for the decimal place, leading to user errors.
Which usability risk should be reasonably addressed for the next release?

A. Increased liability through risk to financial loss caused by a poorly designed or deceptive user interface
B. Users resist using a software product which is essential for their daily work because it lacks usability
C. Users buy the software product but repeatedly need to call support because they don't understand how to use it
D. Users won't buy or use the software product because it lacks effectiveness, efficiency or satisfaction

Answer: A

Explanation:
The scenario describes a situation where the interface misleads users into making serious financial mistakes due to poor design, such as confusing decimal separators. Even though the system functions correctly, it facilitates critical user errors. This constitutes a major usability risk with potential legal and financial consequences. Therefore, the correct risk to address is increased liability due to financial loss caused by a poorly designed or deceptive interface (option D). The other options focus on usability-related dissatisfaction, resistance, or lack of adoption, which are not the key concern in this scenario.
References:
ISO 9241-210:2019 - Risk Management in Usability Engineering
Nielsen Norman Group: Error Prevention in UI Design
IEEE 1028: Standard for Software Reviews and Risk-Based Usability
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NEW QUESTION # 16
What's the difference between an informal usability review and an expert usability review?

A. Contrary to an expert review, an informal usability review is based on opinion
B. No formal usability qualifications are required for an informal usability review
C. An informal review only requires one reviewer
D. An expert usability review is a formal review, not an informal review

Answer: B

Explanation:
An informal usability review can be conducted by anyone, including stakeholders or developers, and does not require formal usability training or qualifications. It is typically subjective and based on general impressions.
In contrast, an expert usability review (also called heuristic evaluation) is conducted by a trained usability expert who applies recognized usability principles. This is what differentiates the two approaches most clearly. Options A and C are misleading; expert reviews can be informal in format, and informal reviews aren't necessarily based solely on opinion. Option D is incorrect since both informal and expert reviews can be conducted individually or in groups.
References:
Nielsen Norman Group: Heuristic Evaluation
ISO 9241-110:2020 - Interaction Principles
Usability.gov: Expert Review vs Informal Review
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NEW QUESTION # 17
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